Fig. i · Two people, one conversation
Scenario one
Receiving critical feedback at work.
A manager pulls each person aside about a missed project. Same words, four very different reactions.
- Dominance
“Just tell me what to fix and I’ll fix it.”
D-types want the bottom line fast. Skip the small talk, lead with the issue, and give them a clear path forward. Once they accept it, they act on it.
More on D-types - Influence
“Can we talk about this over coffee?”
I-types take feedback personally. Frame it inside the relationship, start with what is going well. Written notes without a conversation usually miss.
More on I-types - Steadiness
“I appreciate you telling me. I’ll work on it.”
S-types internalize feedback deeply and may not react in the moment. Reassure them the relationship is intact and give them time. They will quietly improve.
More on S-types - Conscientious
“Can you show me specific examples?”
C-types want data and evidence. Vague feedback frustrates them. Bring specifics: what happened, when, and what the ideal outcome looks like.
More on C-types
