Privacy Policy

Last updated: 01/26/18


Your privacy and security are important to Crystal. As a result, we have developed strict internal processes developed to maintain your data in a secure environment.

Crystal uses public data to provide you with estimated personality readings on people. We pull information from LinkedIn, Twitter, Facebook, Google, and other sources to analyze and produce the most accurate personality assessment possible.

The purpose of this Privacy Policy is to explain (1) what data we collect from you, (2) how we use your data, and (3) who we share your data with.

Data Collected

We collect and use the following information to provide, improve and protect our Services:

Personal Information

We may collect, and associate with your account, information like your name and email address.

Connected Accounts

When you use Crystal, you may grant us access to third-party applications like Gmail or LinkedIn. We query, store, process, and transmit information related to your Connected Accounts. When using data from connected accounts, we distinguish between.

Public data, which is information that users have chosen to make public on the Internet, and which anyone can find using one of the major search engines. We aggregate public data, analyze the text content, detect communication style and personality assumptions, and show this information to everyone who uses Crystal.

Private data, which is privileged information to which only you have access. In order to provide users briefings, we may need to process this data (only as listed in the “With Whom” section; however, the private data itself will never be displayed to any other Crystal user unless you explicitly ask us to.


We collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.


We use cookies to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.


If you delete your Crystal account, we will delete all of your personal information and private data. Please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. To delete your account, contact us at [email protected]


We have team members dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe. However, while we attempt to protect all information you send to us and we maintain to provide Crystal to you, please note that no connection through the Internet and data storage facilities are entirely immune from unauthorized hacking and access, and so you should use Crystal with discretion. You can help us by protecting your username and password and using Crystal only through secure networks.


Your private data will be kept secure and private as detailed above. It may need to be processed by other people or third party purposes. We will only share such information for the following purposes.

Others working for Crystal

For quality and technical support purposes, select Crystal employees may review your data. These employees will access your information only to perform tasks on behalf of and in compliance with this Privacy Policy.

Service Providers

Crystal uses trusted third party cloud service providers to help us provide, improve, protect, and promote our Services (for example, Google Analytics uses cookies to help us understand how users interact with These third parties will access your information only to perform tasks on our behalf and in compliance with this Privacy Policy.


We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Crystal or our users; or (d) protect Crystal Project's property rights.

If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.


Have questions or concerns about Crystal, our Services and privacy? Contact us at [email protected]


If you decide to connect your Gmail/Google apps email account to sync contacts and build personality profiles, we will analyze the email content of your inbox and then create a personality score associated with contacts. We do not store email content on our servers, but instead, the personality result associated with an individual.

Google Calendar

If you decide to connect your Google Calendar to receive meeting insights, we lookup the individuals associated with the meeting in our database. We do not store past meetings on our servers.

Outlook Calendar

If you decide to connect your Outlook Calendar to receive meeting insights, we lookup the individuals associated with the meeting in our database. We do not store past meetings on our servers.